FAQ

Please check your 'Junk' or 'Spam' folder in your email account. If you still haven't received the email, please send an email to [email protected] for further assistance.

1. It takes approximately one business day for us to process the account activation after confirming the payment. 2. In some cases, there may be a delay in transaction processing by certain credit card issuers, where the payment is not instantly transferred to the recipient's account. The delay period varies. If your account is not activated after 48 hours of payment, please email [email protected] for inquiry.

There could be issues with the transaction, such as an incorrect CVC Code or entering incorrect credit card information, an expired credit card, or the payment platform failing to verify the transaction. Please double-check the entered information carefully or contact the issuing bank of your card for further inquiries.